Mynymbox Docs

Domain Not Reachable ​

When a domain stops resolving, run through the checks below.

1. Check the ICANN status ​

  1. Visit whois.com/whois.
  2. Enter your domain and review the WHOIS output.
  3. If the status shows clientHold, the registrar likely suspended the domain due to phishing, spam, malware, or other violations. Registrars don't always notify us, so open a support ticket if you need clarification.

2. Check DNSSEC validity ​

Even if WHOIS looks fine, invalid DNSSEC records can break DNS resolution.

  1. Go to the DNSSEC Debugger.
  2. Enter your domain and review the results.
  3. If you see errors, your DNSKEY or DS entries are wrong. Verify the correct values with Mynymbox or your registrar and update them accordingly.

Still not resolving? ​

If you still face problems after these checks, open a support ticket in the client portal so we can investigate further.